This depends on how many products you have on your site and the needs for the live chat. We aim to be up and running within 3 weeks which includes the necessary product training and industry research required to provide an effective and efficient live chat service. That being said, we have onboarded clients within 1 week if we are able to move quickly.

We have a few options designed to fit into what your require, but can support anything from 8 hours a day to 24/7.

All agents are employed by us on a full time basis which means they go through the comprehensive onboarding involving both customer support and sales. We split training into 10 different stages:

1) Comprehensive Onboarding

2) Live Chat Software Training:

3) Customer Service Skills

4) Product Knowledge

5) Writing Skills

6) Scripts & Canned Responses

7) Handling Difficult Situations

8) Continuous Feedback & Improvement

9) Compliance & Security)

10) Regular Updates and Refresher Training

Of course! This is probably our favourite part of the Live Chat side of the agency too. We want to act as your mini salesperson that sits on your site 24/7 and will assist in converting visitors into customers

It can take anywhere from 1-3 weeks. This depends on a few factors such as which industry you are in and how much research is required to ensure our service is always top-drawer. We want to have the correct tools in place which will drastically improve ROI.

Yes indeed. We're able to provide a number of customisations to your widget which enables you to stick to your brand guidelines.

Yes, depending on which CRM you are using, following our scoping call we'll be able to find a solution that ensures Live Chat is efficient as possible.

We have a number of Live Chat agents dedicated to each client and build a knowledge base that enables any of our agents to effortlessly be able to fill into other clients chats if that's required. However this is very unlikely as we always assign more than enough agents to clients.

Certainly, for example - you could have a car brand website such as Mazda. We are able to gather first party data from these visitors and hand that to your sales team with all the relevant information you require.

You can book in a call with one of our team and we will always return within 12 hours.

Our agents are trained via the Knowledge Base we create for you. However if that Knowledge Base does not cover a customer query, we create a ticket to send to your customer service team and note this to add to our Knowledge Base within 24 hours, so if this query comes again - we are able to handle efficiently.

We do not charge via agents, but traffic. This ensures we have enough agents do deal with the potential chats on your site. We are able to discuss this on your initial call with us.

We send monthly reports and have regular catch-ups to ensure we're providing a service you are happy with.